Statement

Accessibility at LA Film Lab.

Last updated May 24, 2026 - A living document - we're always working on this.

Analog photography belongs to everyone. We want our shop, our website, and our service to be as welcoming and usable as we can make them. Where we're falling short, we want to know.

01

Our commitment

We aim to meet WCAG 2.1 Level AA on this website and to provide reasonable accommodations at our Los Angeles lab. We treat accessibility as ongoing work, not a one-time project - technology changes, our shop layout changes, and our understanding gets better the more we hear from people.

02

At our shop

Here's an honest snapshot of physical accessibility at our Los Angeles location. If anything below would be a barrier for you, please reach out - we're glad to coordinate curbside service or work with you over email or phone instead.

Los Angeles - 3131 N San Fernando Rd:

  • Ground-floor customer handoff and pickup.
  • Staff can help with packaging, forms, order lookup, and counter handoff details.
  • Service animals are welcome.
  • Curbside drop-off and pickup can be coordinated during open hours - call when you arrive and we'll work out the best handoff.

03

On this website

We design and build this site with accessibility in mind. Specifically:

  • Semantic HTML, descriptive page titles, and a logical heading order on every page.
  • Alt text on functional images. Decorative images are marked as such for screen readers.
  • Keyboard-accessible navigation: every interactive element is reachable and usable without a mouse.
  • Color contrast of at least 4.5:1 for body text and 3:1 for large text and UI elements, meeting WCAG AA.
  • Focus indicators that are visible when navigating by keyboard.
  • Forms with associated labels, helpful error messages, and clear required-field markers.
  • Respect for the user's prefers-reduced-motion setting for animated content.
  • Responsive layouts that work at 200% zoom and across screen sizes from phone to desktop.

We test with screen readers (VoiceOver and NVDA), keyboard-only navigation, and automated scanning tools as part of our build process. We don't rely on automated tools alone - they catch maybe 30% of real issues.

04

Known gaps we're working on

We try to be honest about where we're not yet where we want to be:

  • Some older PDFs available for download, such as wholesale price sheets, aren't fully tagged for screen readers. We're working through them.
  • Our order builder is complex; it currently passes WCAG AA on individual fields, but the overall flow could be smoother for screen-reader users. Improvements are coming throughout 2026.
  • Spanish-language versions of key pages are in progress. In the meantime, the site works well with browser translation.

05

How to request an accommodation

For physical shop access, drop us a line ahead of your visit and we'll prepare:

  • Call 833.FILMLAB during shop hours.
  • Email hello@lafilmlab.com.
  • Service over email or phone is available for any part of an order - we don't require an in-person visit for anything.

06

Reporting a barrier

If you encountered something on this site or at our shop that wasn't accessible to you, please let us know. We treat these reports as priorities and aim to respond within two business days. We'd much rather know than not.

Reach out

We want to hear about it.

Email hello@lafilmlab.com with "Accessibility" in the subject line, or call 833.FILMLAB. Please include what you were trying to do, what got in the way, and any assistive technology you're using. If you'd like a response in a specific format, let us know.

07

Third-party content

Our rental partner Filmobjektiv and our payment processor maintain their own accessibility standards. We pick partners with this in mind, but we can't guarantee third-party experiences meet WCAG AA. If you hit a barrier with a partner, let us know and we'll either help directly or push for fixes.