Contact
Contact
LA Film Lab.
Use email for the fastest written support, visit a counter for drop-off and pickup questions, or use the order tracker if you already have a confirmation token.
Visit Us
Find us in Los Angeles.
Drop off and pick up in Los Angeles, or ship film to us from anywhere in the country.
Main Lab
Los Angeles
Los Angeles
Drop-off and pickup
Drop-off and pickup available
Shipping accepted nationwide
- Weekdays
- 10 a.m. - 6 p.m.
- Weekends
- 10 a.m. - 4 p.m.
- Mail-In
- Accepted Daily
Before You Come By
Before you
come by.
A little prep keeps the counter fast and the production workflow cleaner.
Before drop-off
Start online when you can.
Service work
Use the real order flow first so your film has an order number before it reaches the counter or drop box.
Retail pickup
Goods and supplies are handled through the catalog-backed shop and current inventory.
After drop-off
Use tracking before emailing.
Existing orders
Order status lives in the public tracker and account dashboard when a token is available.
Special cases
Email us when something is missing, damaged, urgent, or not represented in the order flow.
Track an Order
Have a confirmation?
Check the live status.
This uses the real order tracking route. Enter the public order number and token from your confirmation email or checkout success page.
Mailing Film
Not local?
Mail it in.
Start an order online, choose the mail-in path at checkout, and include your order details with the film shipment.
The checkout flow keeps the real shipping and pickup rules intact. Some carts require inbound or return shipping depending on the service mix.
Read shipping details →By Topic
Reaching the
right person.
If your message is not order-specific, include enough context for the lab team to route it correctly.
Orders
Questions about an existing order.
Use the tracking form for status first. If something looks wrong, email us with the order number and token from your confirmation.
- Order status
- Pickup or shipping
- Delivery links
Production
High-volume work.
For schools, agencies, production companies, and recurring work, email the lab before dropping everything off.
- Volume film jobs
- Production timelines
- Custom handling
Partnerships
Editorial, events, and media.
Send the brief, timeline, and any usage context so the right person can review it before replying.
- Editorial projects
- Brand work
- Community events
Careers
Open roles and apprenticeships.
We are not always hiring, but relevant lab, photography, production, or customer service experience is worth sending through.
- Lab apprenticeships
- Counter roles
- Student programs