Help & Information
Common questions,
direct answers.
These answers are adapted from each location's core film lab workflow and aligned to this storefront checkout.
01 · Visit & Drop-Off
Two Brooklyn locations, plus a 24/7 drop box.
Use the counter when you want to talk through an order. Use the drop box when the order is straightforward and already built online.
02 · About Our Services
What we run, and how it works.
The service pages explain the full menu. The checkout flow uses the real catalog-backed options currently available online.
03 · Specialty Services
Beyond the standard scan-and-go.
Specialty work exists for jobs where standard lab scan and minilab print defaults are not enough.
04 · Pricing & Memberships
Fair pricing, built-in savings.
The website should make the common costs clear. The cart and checkout remain the final source of truth for active catalog pricing.
05 · Turnaround & Rush
How fast is fast enough?
Turnaround depends on process, format, scan tier, print tier, and current lab queue.
06 · Getting Your Order Back
Pickup, return, and what to do with negatives.
The checkout flow determines how physical items and finished files come back to you.
07 · Help
We're happy to help.
Order-specific questions are easiest to solve when you include the order number, tracking token, and the specific thing you are trying to change.
Still Need Help?
Ask us anything.
For order-specific questions, include your order number and token so the lab can look up the record.
Contact the Lab →